May 27, 2021 8:15 AM Updates


If you ordered photos before April 15turnaround times are as follows:

  • Instant Download digital images are available via a link on your order confirmation page. If you missed the link at checkout, you can download them from your account. Log in at greatdanephotos.com, go to Account --> Profile. You will find links to your orders on that page. Click on the order number and then click on the DOWNLOAD button. 
  • Print-ready digital images ordered by April 15 have been processed and delivered. You should have received an email with a link to download the images. If not, please check your Spam or Junk folders. 
  • Prints and Collages ordered by April 15 will ship by June 5 via First Class Mail. Please allow two (2) weeks for delivery.


If you ordered photos between April 15 and May 26, turnaround times are as follows:

  • Instant Download digital images are available via a link on your order confirmation page. If you missed the link at checkout, you can download them from your account. Log in at greatdanephotos.com, go to Account --> Profile. You will find links to your orders on that page. Click on the order number and then click on the DOWNLOAD button. 
  • Print-ready digital images ordered by May 27 will be processed and delivered by June 15. You will receive an email with a link to download the images.
  • Prints and Collages ordered by May 27 will ship by June 15 via First Class Mail. Please allow two (2) weeks for delivery.


If you ordered photos after May 26, turnaround times are as follows:

  • Instant Download digital images are available via a link on your order confirmation page. If you missed the link at checkout, you can download them from your account. Log in at greatdanephotos.com, go to Account --> Profile. You will find links to your orders on that page. Click on the order number and then click on the DOWNLOAD button. 
  • Print-ready digital images will be processed and delivered approximately 4 weeks after your order is placed. You will receive an email with a link to download the images.
  • Prints and Collages  will ship approximately 4 weeks after your order is placed. Orders will ship  via First Class Mail. Please allow two (2) weeks for delivery.


I am grateful for your patience. If you have questions, please email help@greatdanephotos.com.


 
March 8, 2021 11:01 PM Updates


ALL ORDERS PLACED ON OR BEFORE FEBRUARY 10, 2021 ARE COMPLETE. Collages and prints are at the lab and will ship this week. Depending on how well the USPS is functioning in your area, you may see them by the end of this week or perhaps into the next.

I am grateful for your patience. If you have questions, please email help@greatdanephotos.com.

I hope you are all safe and healthy.  I look forward to seeing you later this year!


 
February 4, 2021 2:35 PM Updates


Time for some real talk from GreatDanePhotos owner, Amy Johnson.

I know you want your products. I know this. And I assure you that I am working on delivering them to you. 

Here's the thing. If you want them FAST, order a downloadable file. Get something that has "Instant" in the name and you can have it as soon as the payment is confirmed.

If you order anything else, it will take some time. And unfortunately, it is taking more time than I estimate. Products that aren't delivered instantly take focus and concentration on my part and that has been in very short supply for the past year. I promise you I'm working on it, but every single thing I do is taking far longer than it should and far longer than I want it to. But I've given up trying to argue with my brain and I just keep plodding along, trying to get things shipped or emailed. 

If you can't wait any longer, email me and I'll send you a refund, no questions asked.

If you just want to know where your stuff is, take a breath, have a beer and check out something new on Netflix. Please don't email me for a status update -- that only breaks my concentration and getting it back again takes even longer. It'll get there when it gets there.

I appreciate your continued patience. Thank you for being loyal customers all these years. Your ongoing support means more than you know. I hope all of you and yours are safe and healthy and I'll see you ringside soon!

If you ordered photos from the 2020 AKC Agility Invitational, updated turnaround times are as follows:

  • Instant Download digital images are available via a link on your order confirmation page. If you missed the link at checkout, you can download them from your account. Log in at greatdanephotos.com, go to Account --> Profile. You will find links to your orders on that page. Click on the order number and then click on the DOWNLOAD button. 
  • Print-ready digital images ordered by January 2 will be processed and delivered by January 21 February 1 February 10. I was called in to substitute on a workshop for a photographer who got COVID, so my production schedule is pushed by a bit. I appreciate your patience. You will receive an email with a link to download the images.
  • If you ordered a USB drive with your Print-ready digitals, that will ship by the end of January mid-February via First Class Mail. I am hopeful that the slowdowns in the mail service will be fixed by then, but if not, please be patient for your order to arrive.  
  • Prints and Collages ordered by January 2 will ship by the end of January mid-February via First Class Mail. I am hopeful that the slowdowns in the mail service will be fixed by then, but if not, please be patient for your order to arrive.  
  • Products ordered after January 2 will ship by the end of February.


If you have questions, please email help@greatdanephotos.com.

I hope you are all safe and healthy.  I look forward to seeing you later this year!


 
January 22, 2021 11:12 AM Updates



If you ordered photos from the 2020 AKC Agility Invitational, turnaround times are as follows:

  • Instant Download digital images are available via a link on your order confirmation page. If you missed the link at checkout, you can download them from your account. Log in at greatdanephotos.com, go to Account --> Profile. You will find links to your orders on that page. Click on the order number and then click on the DOWNLOAD button. 
  • Print-ready digital images ordered by January 2 will be processed and delivered by January 21 February 1. I was called in to substitute on a workshop for a photographer who got COVID, so my production schedule is pushed by a bit. I appreciate your patience. You will receive an email with a link to download the images.
  • If you ordered a USB drive with your Print-ready digitals, that will ship by the end of January via First Class Mail. I am hopeful that the slowdowns in the mail service will be fixed by then, but if not, please be patient for your order to arrive.  
  • Prints and Collages ordered by January 2 will ship by the end of January via First Class Mail. I am hopeful that the slowdowns in the mail service will be fixed by then, but if not, please be patient for your order to arrive.  
  • Products ordered after January 2 will ship by the end of February.


If you have questions, please email help@greatdanephotos.com.

I hope you are all safe and healthy.  I look forward to seeing you later this year!


 
January 3, 2021 7:02 AM Updates


Happy New Year!

If you ordered photos from the 2020 AKC Agility Invitational, turnaround times are as follows:

  • Instant Download digital images are available via a link on your order confirmation page. If you missed the link at checkout, you can download them from your account. Log in at greatdanephotos.com, go to Account --> Profile. You will find links to your orders on that page. Click on the order number and then click on the DOWNLOAD button. 
  • Print-ready digital images ordered by January 2 will be processed and delivered by January 21. You will receive an email with a link to download the images.
  • If you ordered a USB drive with your Print-ready digitals, that will ship by the end of January via First Class Mail. I am hopeful that the slowdowns in the mail service will be fixed by then, but if not, please be patient for your order to arrive.  
  • Prints and Collages ordered by January 2 will ship by the end of January via First Class Mail. I am hopeful that the slowdowns in the mail service will be fixed by then, but if not, please be patient for your order to arrive.  


If you have questions, please email help@greatdanephotos.com.

I hope you are all safe and healthy.  I look forward to seeing you later this year!


 
April 3, 2020 12:38 PM Updates


COVID-19 has had a big impact on me and the day to day operations of GreatDanePhotos, in both big and little ways.  It's obviously brought my event schedule to a screeching halt, but it has also been a huge mental strain on me and made it very difficult to even check email, let alone process any orders.  I apologize for those of you whose orders are stuck in this no-man's-land at the moment.  My mental state is stabilizing and I am starting to work on fulfilling orders once again.

I have had to find a new print lab because my usual one is considered a non-essential business in Minnesota and is currently shut down.  I have test prints ordered from a new lab, as as soon as I am confident in my color matching with their printers, I will start shipping prints and collages again.  

I truly appreciate your patience.  I hope you are all safe and healthy.  I look forward to a time when we can be together again at a show.

 
March 18, 2020 1:35 PM Updates


Refunds for all AKC NAC Pre-Orders have been processed.  It may take 5-7 business days for your refund to show up on your credit card activity.

If you do not see your refund by March 31, please email help@greatdanephotos.com and we will be happy to verify that the refund is coming. 


 
March 16, 2020 11:28 AM Updates


We are grateful that the AKC has chosen to prioritize exhibitors' health and well-being by postponing the NAC. We are disappointed that we will not get to photograph your dog's amazing runs at this time. Hopefully we will be there whenever the event is held.

THANK YOU to everyone that pre-ordered! All of these orders will be canceled and refunded without any further action on your part. We ask for your patience as they have to be processed manually. I am also waiting for the money for the refunds to transfer from my checking account back to PayPal.  I initiated the transfer as soon as AKC made their announcement, but it takes several business days for the funds to move.  It will probably be at least a week before you see the refund in your credit card activity.  Please know that I am trying to complete them as soon as I can.  

We hope to see you soon at a future event. Thank you!


 
February 27, 2020 10:14 AM Updates

The vast majority of orders from the fall and winter have shipped and should have arrived.  If you placed an order at any of the fall/winter events, and have not received your product(s), please email help@greatdanephotos.com.  

ONLINE orders placed on or before February 27, 2020 will ship by March 20.

ONLINE orders placed between February 28 and March 29 will ship according to the ship dates for AKC National Agility Championship, listed below.

Turnaround times for AKC National Agility Championship:

  • Download links for PRE-ORDERS will be emailed no later than April 20, 2020
  • Download links for orders that were placed at the show will be emailed no later than April 20, 2020. 
  • USB thumb drives will ship no later than April 30, 2020.
  • All other orders will ship no later than June 1, 2020.

 
January 21, 2020 7:56 PM Updates


Turnaround times for NADAC Championships:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives have all shipped.
  • Most other orders have shipped.  There are a few that are still in process that will ship by January 31.


Turnaround times for USDAA Cynosport World Games:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives thumb drives have all shipped.
  • Most other orders have shipped.  There are a few that are still in process that will ship by January 31.


Turnaround times for UKI US Open:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives thumb drives have all shipped.
  • All other orders will ship no later than February 15, 2020.


Turnaround times for AKC Agility Invitational:

  • Download links for orders that were placed at the show have all been emailed. 
  • USB thumb drives will ship no later than January 31, 2020.
  • All other orders will ship no later than February 28, 2020.



 
January 9, 2020 1:30 AM Updates


Emails with download links for the 2019 AKC Agility Invitational have all gone out.  If you did not get yours, please check your Junk or SPAM folder.  If you still don't find it, please email Customer Service and include the name on the order as well as the order number from your receipt.  

The ship date for USB thumb drives from the Invitational is getting pushed to January 30.  I apologize for the delay and hope that this is the last ship date I need to change. 

For other turnaround times and expected shipping dates, please see the previous updates.


 
January 5, 2020 11:44 PM Updates


To the best of my knowledge, emails with download links for the 2019 AKC Agility Invitational have all gone out.  If you did not get yours, please check your Junk or SPAM folder.  If you still don't find it, please email Customer Service and include the name on the order as well as the order number from your receipt.  

For other turnaround times and expected shipping dates, please see the previous updates.


 
January 3, 2020 3:10 PM Updates


Message from Amy

I have been trying to catch up and I finally have to admit that I'm just not going to get everything out by the previously published dates.  Below are the updated turnaround times.  Dates that are changing are listed in red.  

Thank you all for your patience and understanding.


Turnaround times for NADAC Championships:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives have all shipped.
  • All other orders will ship no later than January 10, 2020.


Turnaround times for USDAA Cynosport World Games:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives thumb drives have all shipped.
  • All other orders will ship no later than January 10, 2020.


Turnaround times for UKI US Open:

  • Download links for orders that were placed at the show will go out by November 30.
  • USB thumb drives will ship no later than January 3, 2020.
  • All other orders will ship no later than February 15, 2020.


Turnaround times for AKC Agility Invitational:

  • Download links for orders that were placed at the show will go out on January 6, 2020.
  • USB thumb drives will ship no later than January 15, 2020.
  • All other orders will ship no later than February 28, 2020.

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
January 2, 2020 10:01 AM Updates


Turnaround times for NADAC Championships:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives have all shipped.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for USDAA Cynosport World Games:

  • Download links for orders that were placed at the show have all been emailed.  
  • USB thumb drives thumb drives have all shipped.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for UKI US Open:

  • Download links for orders that were placed at the show will go out by November 30.
  • USB thumb drives will ship no later than January 3, 2020.
  • All other orders will ship no later than January 31, 2020.


Turnaround times for AKC Agility Invitational:

  • Download links for orders that were placed at the show will go out on January 3, 2020. (Possibly not until late that night -- please wait until the 4th to email us about not getting the email.)
  • USB thumb drives will ship no later than January 15, 2020.
  • All other orders will ship no later than February 15, 2020.

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
December 1, 2019 9:19 AM Updates


To the best of my knowledge, emails with download links for the 2019 UKI US Open have all gone out.  If you did not get yours, please check your Junk or SPAM folder.  If you still don't find it, please email Customer Service and include the name on the order as well as the order number from your receipt.  

For other turnaround times and expected shipping dates, please see the previous updates.


 
November 30, 2019 5:01 PM Updates


We are in the middle of a severe winter storm, which has affected our internet connection.  I apologize for the delay, but I am hopeful that our bandwidth is back to normal in the morning.  Thank you for your patience.

Online orders for placed in October and November will ship in late December.  They will NOT arrive before Christmas.

Turnaround times for NADAC Championships:

  • Download links for orders that were placed at the show have all been emailed.  The few exceptions are orders that were for images from previous years since I am still on the road without access to those files.  Links should go out by November 30 for those orders.  
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for USDAA Cynosport World Games:

  • Download links for orders that were placed at the show have all been emailed.  The few exceptions are orders that were for images from previous years..  Links should go out by November 30 for those orders.
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for UKI US Open:

  • Download links for orders that were placed at the show will go out by November 30.
  • USB thumb drives will ship no later than January 3, 2020.
  • All other orders will ship no later than January 31, 2020.


Online orders placed in October and November will ship in late December.  They will NOT arrive before Christmas.

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
November 27, 2019 2:47 PM Updates


PROOFS for UKI US Open will upload by Friday, November 29.  Thank you for your patience!

Online orders placed in October and November will ship in late December.  

Turnaround times for NADAC Championships:

  • Download links for orders that were placed at the show have all been emailed.  The few exceptions are orders that were for images from previous years since I am still on the road without access to those files.  Links should go out by November 30 for those orders.  
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for USDAA Cynosport World Games:

  • Download links for orders that were placed at the show have all been emailed.  The few exceptions are orders that were for images from previous years..  Links should go out by November 30 for those orders.
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for UKI US Open:

  • Download links for orders that were placed at the show will go out by November 30.
  • USB thumb drives will ship no later than January 3, 2020.
  • All other orders will ship no later than January 31, 2020.

Online orders placed in October and November will ship in late December.  

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
November 20, 2019 11:17 AM Updates


Online orders placed in October and November will ship in late December.  

Turnaround times for NADAC Championships:

  • Download links for orders that were placed at the show have all been emailed.  The few exceptions are orders that were for images from previous years since I am still on the road without access to those files.  Links should go out by November 30 for those orders.  
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for USDAA Cynosport World Games:

  • Download links for orders that were placed at the show have all been emailed.  The few exceptions are orders that were for images from previous years..  Links should go out by November 30 for those orders.
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Online orders placed in October and November will ship in late December.  

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
November 3, 2019 12:40 PM Updates

Turnaround times for NADAC Championships:

  • Download links have all been emailed.  The few exceptions are orders that were for images from previous years since I am still on the road without access to those files.  Links should go out by November 30 for those orders.  
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Turnaround times for USDAA Cynosport World Games:

  • Download links will go out no later than November 15, 2019.
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.


Online orders placed in October and November will ship in late December.  

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
October 30, 2019 12:28 PM Updates

Turnaround times for NADAC Championships:

  • Download links will go out no later than November 4, 2019.
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.

Turnaround times for USDAA Cynosport World Games:

  • Download links will go out no later than November 15, 2019.
  • USB thumb drives will ship no later than November 30, 2019.
  • All other orders will ship no later than January 3, 2020.

Online orders placed in October and November will ship in late December.  

If you have questions, please email Customer Service at help@greatdanephotos.com.


 
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